Privacy Policy

Last updated: 25 August 2026

Drainwizards 24/7 Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us or use our services.

1. Who We Are

Drainwizards 24/7 Ltd is a drainage services company operating from:

Drainwizards 24/7 Ltd
Unit 1, Maundrell Road
Porte Marsh Industrial Estate
Calne
SN11 9PU

Company Number: 06282615

Telephone: 01249 709319 / 07889 410561
Email: info@drainwizards.co.uk

For the purposes of UK data protection law, Drainwizards 24/7 Ltd is the data controller responsible for your personal information.

2. Information We May Collect

We may collect and process personal information including:

  • Your name

  • Telephone number

  • Email address

  • Home, business or site address

  • Details of your enquiry

  • Information relating to drainage work, surveys, repairs or services requested

  • Appointment and booking information

  • Payment and invoicing information

  • Communications you have with us

  • Photographs, videos or survey footage taken in connection with work carried out

  • Website usage information, including IP address, browser type, device information and pages visited

  • Any other information you voluntarily provide to us

3. How We Collect Your Information

We may collect your personal information when you:

  • Contact us by telephone, email or through our website

  • Request a quotation

  • Book or use one of our services

  • Complete an enquiry or contact form

  • Communicate with us through social media

  • Enter into a contract with us

  • Visit or interact with our website

We may also receive information from third parties where this is necessary to provide our services, such as contractors, property managers, insurers or other parties involved in a job.

4. How We Use Your Personal Information

We may use your information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange appointments and site visits

  • Carry out drainage services

  • Communicate with you regarding work

  • Process payments and issue invoices

  • Maintain records relating to work undertaken

  • Handle complaints or queries

  • Meet legal, regulatory, accounting or insurance requirements

  • Improve our website and services

  • Protect our business from fraud, misuse or legal claims

We will only use your personal information where we have a lawful basis to do so.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process your personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to provide a quotation, arrange work or fulfil a contract with you.

Legitimate Interests

Where processing is necessary for the legitimate operation of our business, such as responding to enquiries, maintaining records, improving our services and protecting our legal rights.

Legal Obligation

Where we need to process information to comply with legal, tax, accounting, regulatory or insurance obligations.

Consent

Where you have given us clear permission to use your information for a specific purpose.

Where we rely on consent, you can withdraw your consent at any time.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Accountants and professional advisers

  • Payment providers

  • IT and website service providers

  • Software and cloud storage providers

  • Contractors or subcontractors involved in providing our services

  • Insurers

  • Regulatory authorities or public bodies where legally required

Any third parties processing personal information on our behalf are expected to handle it securely and only use it for the agreed purpose.

7. Website Forms and Enquiries

If you submit information through our website, we will use the information you provide to respond to your enquiry and, where appropriate, provide a quotation or arrange services.

Please do not submit sensitive personal information through our website unless it is genuinely necessary.

8. Photographs, CCTV Surveys and Site Information

As part of our drainage services, we may take photographs, videos or CCTV drainage survey footage.

This information may be retained as part of the record of work carried out and may be provided to customers, contractors, insurers, property managers, water authorities or other relevant parties where required.

We will only use identifiable images for marketing purposes where we have an appropriate lawful basis or permission to do so.

9. How Long We Keep Your Information

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • The type of information

  • The nature of the work carried out

  • Legal and accounting requirements

  • Insurance requirements

  • The possibility of future queries, disputes or claims

When personal data is no longer required, we will securely delete or dispose of it where reasonably possible.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

11. International Transfers

Some of the technology or service providers we use may store or process information outside the United Kingdom.

Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing

  • Object to certain types of processing

  • Request transfer of your information in certain circumstances

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

We may need to verify your identity before responding to a request.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on our website.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Drainwizards 24/7 Ltd
Unit 1, Maundrell Road
Porte Marsh Industrial Estate
Calne
SN11 9PU

Telephone: 01249 709319 / 07889 410561
Email: info@drainwizards.co.uk
Company Number: 06282615